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EXIN VERISME (VeriSM™ Essentials) Certification Exam provides professionals with the necessary knowledge and skills to implement and manage service-oriented systems in a digital era. VERISME exam validates the practical skills of the candidates in service management practices, methodologies, and tools. VeriSM™ Essentials certification is a perfect choice for professionals who want to enhance their career and stand out in the competitive market. VERISME Exam is conducted by EXIN, a global provider of certification and accreditation services.

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EXIN VERISME Latest Exam Preparation | Test VERISME Questions Vce

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EXIN VeriSM™ Essentials Sample Questions (Q27-Q32):

NEW QUESTION # 27
Shift Left is an approach which sees solution development, delivery and support pushed to earlier stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.
Which activity is not a feature of Shift Left?

A. Self service incident diagnosis
B. Auto-correction of operational issues after they have occurred
C. Automatic incident referral to second line support
D. Auto-detection of potential operational issues before they occur

Answer: C

NEW QUESTION # 28
There is a challenge that teams may operate in silos.
What is a recommendation that management should do to overcome this challenge?

A. Provide team-building activities for each team
B. Share information on the organization's strategies
C. Implement one-on-one meetings between team members
D. Reward teams who achieve their goals ahead of target

Answer: B

NEW QUESTION # 29
What is the first step in building a customer journey map?

A. Plan
B. Define
C. Research
D. Investigate

Answer: B

NEW QUESTION # 30
What is the best description of shadow behavior?

A. IT service provisioning being so good that consumers are unaware of IT
B. A junior observing a senior by doing job-shadowing and learning on-the-job
C. Creating a tribal system where team members are overshadowed by others
D. Implementing systems or solutions without explicit organizational approval

Answer: C,D

NEW QUESTION # 31
Digital transformation requires a new approach to service management within organizations.
Where is the ownership of service management principles situated in an organization?

A. Service management is owned across the whole organization.
B. Service management is outsourced to a third-party supplier.
C. Business owns service management.
D. IT owns service management.

Answer: A

NEW QUESTION # 32
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